GENERAL INFORMATION
Who is Arabian Bezel?
Arabian Bezel is a specialist retailer of luxury watches. We offer a carefully curated selection of new and pre-owned timepieces from renowned brands, with authenticity and customer satisfaction at the core of our business.
Are all your watches authentic?
Yes, 100%. Every watch sold through Arabian Bezel is thoroughly checked and authenticated by our in-house experts. We guarantee the authenticity of every timepiece.
Do you offer warranties?
Warranty coverage at Arabian Bezel varies depending on the individual watch.
Some timepieces may still be under the original manufacturer’s warranty, while others may include a limited warranty provided by us. In some cases, a watch may be sold without any warranty.
Full details regarding warranty coverage will be clearly communicated at the time of sale. If you have specific concerns or questions about a watch’s warranty status, please contact us before making a purchase.
ORDERS & PAYMENTS
What payment methods do you accept?
We accept all major credit/debit cards, bank transfers, and secure payment methods. All transactions are processed securely. There are multiple payment options.
Can I pay in instalments?
We currently do not offer finance or payment plans, but we’re happy to discuss alternative arrangements on high-value orders.
Will I receive an invoice?
Yes. A digital invoice is issued with every purchase and will be sent via email. A printed version can be included on request.
SHIPPING & DELIVERY
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated upon sale. We do not ship with customer provided shipping solutions.
How are watches shipped?
All watches are securely packaged and shipped via insured courier services (such as DHL or FedEx), with tracking provided.
How long does delivery take?
UK orders typically arrive within 1–3 business days. International orders may take 3–7 business days, depending on customs clearance.
RETURNS & CANCELLATIONS
What is your returns policy?
You may return a watch within 14 days of receipt, provided it is unused, in the same condition received, and with all original packaging. Please contact us prior to returning.
Are returns free?
Buyers are responsible for return shipping costs unless the item is faulty or incorrect.
How long does a refund take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
SELLING YOUR WATCH
Can I sell or trade my watch with Arabian Bezel?
Absolutely. Visit our Sell Your Watch page to submit your details and receive a valuation.
What brands do you buy?
We primarily buy Rolex, Omega, Audemars Piguet, Patek Philippe, and other premium Swiss watch brands. Submit your watch for consideration and we’ll be in touch.
OTHER QUESTIONS
Do you accept watch sourcing requests?
Yes. If you’re looking for a particular timepiece not listed on our site, get in touch with our sourcing team and we’ll do our best to locate it for you.
Is your stock available to view in person?
We operate online but private viewings may be arranged by appointment in select locations. Please contact us to schedule.
How can I contact Arabian Bezel?
You can reach us via the Contact Page or by emailing us directly at support@arabianbezel.com.